Skip to main content
Question

ID App

G
New
 Contributor
  • GMell
  • New
 Contributor
  • 1 reply

When trying to log into the app I am getting a lengthy error message which incudes ‘failed to attest the validity of the general cryptographic key’.  Any ideas what to do?

 

    4 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • May 1, 2025

    Try and login to your iD account online instead, ​@GMell.

    https://my.idmobile.co.uk 

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • May 1, 2025

    Hey there ​@GMell, sorry to hear that. Is this via the new app please?

     

    Have you tried the website as advised by ​@andewhite, and does it do the same?

     

    If so, please share a screenshot/photo.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New
 Contributor
    • GMell
    • Author
    • New
 Contributor
    • 1 reply
    • May 1, 2025

    All sorted now, thanks 

    andewhite
    1 person likes this
    • andewhite
      andewhite
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • May 5, 2025

    That’s great to hear ​@GMell 

     

    Please get in touch if we can assist in the future. 

     

    Natalie 

    Reply.


    Perks banner
    Terms & Conditions