ID app "authentication failed"

What phone are you using please?

iphone 15pro (it was working previously but not sure when it changed as I rarely use it)

Hi Georgia,

• Check Internet: Ensure you have a stable connection.
• Update App: Make sure the app is up-to-date.
• Restart Phone: Turn it off and on again.
• Clear Cache: On Android, go to Settings > Apps > [App] > Storage > Clear Cache.
• Contact Support: If the issue persists, reach out to the app’s support team.

I hope this will help you……. 

Ok have you pressed and hold the apps till they wobble etc, then click the X in the corner to uninstall the app then redownload. It?

Hey there @Georgia Arnold, welcome to Community!

Has any of the kind advice from @AliGDuwani & @rickyjameseo helped at all?

Are you still having issues?

Can you log into the website via the link below?

Login (idmobile.co.uk)

Thanks,

Tyler

Hello, unfortunately still having issues Tyler.  I can log into the website no problem, it’s just the app on my phone that doesn’t work.  Any thoughts?

@Georgia Arnold are you on the latest iOS 18 operating system? Thanks.

I’m having the same issue  - Authentication failed.  Have turned phone off/on - still the same.

 I-phone 8 , IOS 16.7.11

Am currently on holiday in Ibiza - is that why??

Hey there ​@Generation Gap, sorry to hear that. Are you using the correct iD Mobile app just to check?

Does it work whilst in the UK?

Also, is the iD Mobile website working for you and letting you login?

Thanks,

Tyler

Hi, Tyler. Using the ID mobile app I used in the UK, which worked fine - although I recently had to go through the registration process again for some reason 🤷‍♂️

I can get on to this site OK using my login details - but I need to check how much data I have remaining, and can’t do it here.

Hi ​@Generation Gap  we hope you are having a lovely trip!

You can log in and check here - Login

I hope this helps.

That’s great - many thanks!😁