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My ID app on my phone says “authentication failed” (doesn’t even let me try to sign in).  There’s a “try again” button but nothing happens when I tap it.  I’ve deleted and uploaded again, and no change.

What phone are you using please?

iphone 15pro (it was working previously but not sure when it changed as I rarely use it)

Hi Georgia,

  • Check Internet: Ensure you have a stable connection.
  • Update App: Make sure the app is up-to-date.
  • Restart Phone: Turn it off and on again.
  • Clear Cache: On Android, go to Settings > Apps > [App] > Storage > Clear Cache.
  • Contact Support: If the issue persists, reach out to the app’s support team.

I hope this will help you……. 

iphone 15pro (it was working previously but not sure when it changed as I rarely use it)

Ok have you pressed and hold the apps till they wobble etc, then click the X in the corner to uninstall the app then redownload. It?

Hey there @Georgia Arnold, welcome to Community!

 

Has any of the kind advice from @AliGDuwani & @rickyjameseo helped at all?

 

Are you still having issues?

 

Can you log into the website via the link below?

 

Login (idmobile.co.uk)

 

Thanks,

Tyler

Hello, unfortunately still having issues Tyler.  I can log into the website no problem, it’s just the app on my phone that doesn’t work.  Any thoughts?

@Georgia Arnold are you on the latest iOS 18 operating system? Thanks.

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