My ID app on my phone says “authentication failed” (doesn’t even let me try to sign in). There’s a “try again” button but nothing happens when I tap it. I’ve deleted and uploaded again, and no change.
ID app "authentication failed"
iphone 15pro (it was working previously but not sure when it changed as I rarely use it)
Hi Georgia,
- Check Internet: Ensure you have a stable connection.
- Update App: Make sure the app is up-to-date.
- Restart Phone: Turn it off and on again.
- Clear Cache: On Android, go to Settings > Apps > [App] > Storage > Clear Cache.
- Contact Support: If the issue persists, reach out to the app’s support team.
I hope this will help you…….
Georgia Arnold wrote:
iphone 15pro (it was working previously but not sure when it changed as I rarely use it)
Ok have you pressed and hold the apps till they wobble etc, then click the X in the corner to uninstall the app then redownload. It?
+24Hey there
Has any of the kind advice from
Are you still having issues?
Can you log into the website via the link below?
Thanks,
Tyler
Hello, unfortunately still having issues Tyler. I can log into the website no problem, it’s just the app on my phone that doesn’t work. Any thoughts?
Reply.
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