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Had to update  the ID app and now receiving "Sorry, your details do not match our records." message. Same issue on phone and PC. Received an email saying “Hi XXXXX,
Great news - your iD Mobile online account has been created! To get started, simply log in and follow the steps to add your plan. Thanks, The iD Mobile Team” Followed the steps and it’s not working. Please sort.

Thanks
 

Hey there @warmstrong99, Welcome to Community! Our apologies for the late reply, we’re very busy on community at the moment.

 

Have you manged to login yet?

 

If not, please ensure you’re using the same email address you used to register, and if not, it may be that you’re not registered yet, so may need to try re-registering.

 

Thank you,

Tyler

Finally sorted by ID Support - Can actively access mobile and pc apps.

Hi @warmstrong99,

Glad to hear that it is resolved.

Please get back to us if you require further assistance.

 

Kash

ID app not working 

I did not receive the code

I did not receive the code 

I did not receive the code in an email.

Hey there @Ali1978Ali, please contact our live-chat who can investigate this further for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

app not working

 

I don't have code. Send me code, please.

I didn't receive code.
 

Hi @Ali1978Ali 

 

Have you been able to speak to our Live Chat team as suggested by my colleague?

 

Nat 

Same problem

 

It opens on the site, but it doesn't open on the app .

I want a code to open the app
 


 

 

 

 

I want a code to open the app

 

Hello @Ali1978Ali 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat 

Reply.


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