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ID App not working


Had to update  the ID app and now receiving "Sorry, your details do not match our records." message. Same issue on phone and PC. Received an email saying “Hi XXXXX,
Great news - your iD Mobile online account has been created! To get started, simply log in and follow the steps to add your plan. Thanks, The iD Mobile Team” Followed the steps and it’s not working. Please sort.

Thanks

 

Best answer by Kash

Hi @warmstrong99,

Glad to hear that it is resolved.

Please get back to us if you require further assistance.

 

Kash

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18 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • June 21, 2024

Hey there @warmstrong99, Welcome to Community! Our apologies for the late reply, we’re very busy on community at the moment.

 

Have you manged to login yet?

 

If not, please ensure you’re using the same email address you used to register, and if not, it may be that you’re not registered yet, so may need to try re-registering.

 

Thank you,

Tyler


  • Author
  • New
 Contributor
  • 3 replies
  • July 3, 2024

Finally sorted by ID Support - Can actively access mobile and pc apps.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • Answer
  • July 16, 2024

Hi @warmstrong99,

Glad to hear that it is resolved.

Please get back to us if you require further assistance.

 

Kash


  • Active Contributor
  • 15 replies
  • October 29, 2024

ID app not working 


  • Active Contributor
  • 15 replies
  • October 29, 2024

I did not receive the code


  • Active Contributor
  • 15 replies
  • October 29, 2024

I did not receive the code 


  • Active Contributor
  • 15 replies
  • October 29, 2024

I did not receive the code in an email.


Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 2009 replies
  • October 30, 2024

Hey there @Ali1978Ali, please contact our live-chat who can investigate this further for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • Active Contributor
  • 15 replies
  • October 30, 2024

app not working

 


  • Active Contributor
  • 15 replies
  • October 30, 2024

I don't have code. Send me code, please.


  • Active Contributor
  • 15 replies
  • October 30, 2024

I didn't receive code.
 


Forum|alt.badge.img+9
  • iD Mobile Employee
  • 657 replies
  • October 30, 2024

Hi @Ali1978Ali 

 

Have you been able to speak to our Live Chat team as suggested by my colleague?

 

Nat 


  • Active Contributor
  • 15 replies
  • October 30, 2024

Same problem


  • Active Contributor
  • 15 replies
  • October 30, 2024

 


  • Active Contributor
  • 15 replies
  • October 30, 2024

It opens on the site, but it doesn't open on the app .


  • Active Contributor
  • 15 replies
  • October 30, 2024

I want a code to open the app
 


  • Active Contributor
  • 15 replies
  • October 30, 2024


 

 

 

 

I want a code to open the app

 


Forum|alt.badge.img+9
  • iD Mobile Employee
  • 657 replies
  • November 1, 2024

Hello @Ali1978Ali 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat