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id mobile

  • January 23, 2025
  • 4 replies
  • 150 views

  • Active Contributor
  • 22 replies

 My phone won’t receive calls or go out I’m getting the notification after saying I’ve missed a call but the calls not coming though

4 replies

Jenny54321
New
 Contributor
  • New
 Contributor
  • 4 replies
  • January 23, 2025

Same here. Looks like the network is down. Let’s hope it’s not for long. 


  • Author
  • Active Contributor
  • 22 replies
  • January 23, 2025

Hopefully not I’m going to try change network as did this last week accept I was able to recieve calls I’ve missed a really important phone call due to this yet still get charged full price for not been able to use my phone 


  • New
 Contributor
  • 1 reply
  • January 23, 2025

Checked my direct debit and only two out of three has been taken. Maybe it's this !!


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3001 replies
  • January 24, 2025

Hey there ​@Ricardo21, ​@Chl03 & ​@Jenny54321

 

We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

 

Updates can be found here:

 

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

 

Thanks,

Tyler