ID mobile account issues

Hi ​@JoshH 

Are you the account holder or is your mother?

Tom

If I may

It sounds like your account is in your mum’s name. And for that matter you don’t have the authority (don’t ask me how I know🙄) to do a great deal.

But there are a couple of possible options. 1) ask you mum to add your account to her app - then via the app you can view the unique customer pin (iD hide it but it can be found😉). From there you should be able to give this to their Live Chat and port it away. Or 2) but this might not work - start a new service with another provider and ask them to port your number (they can do this) from iD. But I’d check with the new provider if the number isn’t in your name.

Though if 1 or 2 works you’d need to really clear the debt with iD as they’ll pass it over eventually to a collection team and then it’ll start to get pricey.

Already paid my debt

Issue with live chat and other support methods were that the details I was providing them were coming up as incorrect.

regardless I figured this out and I'm finally leaving this godforsaken Provider.

Thanks for the help anyway.

That’s good then about clearing any debt 👍

And not that it matters now:

• I’ve read many instances of where the details don’t match. It can sometimes help by trying to log in via the online portal rather than the app.
• I have no idea what Live Chat could see that made them say the details don’t match. It may have been that you were giving your email rather than your mum’s - IDK
• once the service gets disconnected due to late payments it can take up to 24 hours after the funds are cleared before the service is restored. If it was over 24 hours then restarting the phone can fix that too.

Hopefully your new providers cut off and restore time is better than iD’s should you happen to miss a payment with them in the future.

Anyway, I wish you well Josh