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iD mobile app

  • October 10, 2024
  • 1 reply
  • 22 views
G
Community Member

When I try to log into the app is says it does not recognize my number. 

Best answer by Lauren

Hi @Gav17,

Have you tried all of the steps listing in this article?

I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? | Join the discussion, ask questions, share advice.

-Lauren

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    Lauren
    iD Mobile Employee
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    • Lauren
    • iD Mobile Employee
    • 479 replies
    • Answer
    • October 12, 2024

    Hi @Gav17,

    Have you tried all of the steps listing in this article?

    I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? | Join the discussion, ask questions, share advice.

    -Lauren

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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