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Id mobile app / account access

  • September 13, 2024
  • 2 replies
  • 63 views

Hi Cannot access the app or log into my account to check balance / contract details .

it says my detail do not match. I am using the same phone number and the same e-mail address and i have successfully changed my password. I cannot set up direct debit, see any details about data usage or anything. a bit useless really.

Best answer by Kash

Hi @David1051,

Welcome to the Community!

The link below may help you with your issue.

If you still have issues, please contact our Live Chat Team.

 

Kash

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 Contributor
  • 1 reply
  • September 14, 2024
David1051 wrote:

Hi Cannot access the app or log into my account to check balance / contract details .

it says my detail do not match. I am using the same phone number and the same e-mail address and i have successfully changed my password. I cannot set up direct debit, see any details about data usage or anything. a bit useless really.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • September 17, 2024

Hi @David1051,

Welcome to the Community!

The link below may help you with your issue.

If you still have issues, please contact our Live Chat Team.

 

Kash