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Question

id mobile app doesnt recognise my phone number

  • February 18, 2025
  • 2 replies
  • 24 views
E
New
 Contributor

I've tried multiple times to put my number but it keeps saying that it isn't in records. How do I fix this?

    2 replies

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 468 replies
    • February 18, 2025

    Have a look at this guide here

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 21, 2025

    Hello ​@Ela kussan 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing an issue adding your number to the iD Mobile app.

    Have you registered for an online account via www.idmobile.co.uk? 

     

    Can you also please confirm if you are currently or have recently ported a number to iD Mobile?

     

    Thanks, 

     

    Nat 

    Reply.


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