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Question

id mobile app doesnt recognise my phone number

  • February 18, 2025
  • 2 replies
  • 24 views

I've tried multiple times to put my number but it keeps saying that it isn't in records. How do I fix this?

2 replies

MZone
Silver Contributor
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  • Silver Contributor
  • 468 replies
  • February 18, 2025

Have a look at this guide here


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  • iD Mobile Employee
  • 1854 replies
  • February 21, 2025

Hello ​@Ela kussan 

 

Thank you for getting in touch. 

We are sorry to hear you are experiencing an issue adding your number to the iD Mobile app.

Have you registered for an online account via www.idmobile.co.uk

 

Can you also please confirm if you are currently or have recently ported a number to iD Mobile?

 

Thanks, 

 

Nat