ID Mobile app & internet site not working!!!

  • 10 June 2024
  • 3 replies


every time I login in to my account via app or internet I get an “oops there was a problem” message in red, I just want to see what upgrades I am entitled to why is it so difficult?

kind regards 

3 replies


I’ve had this for almost 2 months now, contacted support so many times but they do nothing. Only fix seems to be cancelling your contact and signing up with a different network with a working app.

Userlevel 7
Badge +5

Hi @Sye Dope-dubber West 


Sorry to see this, the team are aware with some issues in the iD Mobile app/website.


To see upgrade options it may be best to either contact our sales team on 0207 1391 397 or visit your local Currys store.