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ID Mobile App/website down September 2024

  • 1 September 2024
  • 7 replies
  • 385 views

Bec Coññery
Community Member

Is anyone else getting “Oops something went wrong, try again” when trying to log in to your ID account? 
I have tried both app and website and on different browsers 

7 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • September 5, 2024

Hi @Bec Coññery,

Welcome to the Community!

Just checking if you are still having this issue or if it has resolved?

Please can you try and uninstall and reinstall the app and try again?

 

Kash

 


  • New
 Contributor
  • 2 replies
  • September 10, 2024
Kash wrote:

Hi @Bec Coññery,

Welcome to the Community!

Just checking if you are still having this issue or if it has resolved?

Please can you try and uninstall and reinstall the app and try again?

 

Kash

 

Hi, I cannot access my account on either the app or the website; am getting “bad server” message on app or a black dotted circle  and online says cannot access server

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • September 11, 2024

Hi @Noelpow 

 

I’m sorry to hear that, we aren’t subject to any outages at this time, have you tried on a different device/browser?

 

Tom


  • New
 Contributor
  • 2 replies
  • September 11, 2024

Working today; so all good thanks 🙏🏻 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • September 12, 2024

Hi @Noelpow 

 

Glad to hear.

 

Tom


  • New
 Contributor
  • 1 reply
  • September 19, 2024

Both iD Mobile app and website are down again today by the looks of it, tried multiple browser apps on multiple devices including desktop and iPad, Safari, Chrome and Edge and nothing. 

 

Anyone from iD Mobile know when service will be resumed and how to access support during the outage? 

 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • September 23, 2024

Hi @DAyersUK 

 

Are you still having issues with this?

 

What device are you trying the website/app from?

 

Tom