SInce the upgrade of the ID Mobile App my mobile phone number is no longer recognised by the ID app. This I'm finding frustrating, I'm abroad often and need to keep tabs on my data usage. Even the 7777 number has stopped working. I have no online access to my account for upgrades, bolt ons or phone service. It's been over a year since ID promised to iron out mobile app issue.

Hi @ARBrighton, we’ll be able to help further with this to locate the issue.We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.-Lauren

Have you tried using an actual browser, instead of an underfeatured web browser that can only go to one place, and do one thing(poorly)?If tracking data usage is important to you, this really should be occuring at the device level, where you can at least pretend to be in control of it.

ID Mobile App won't recognise my phone number

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