I continued with a new plan on June 5 after 2 years with ID Mobile, switching to a 30GB plan. I was constantly monitoring my data usage to see if I needed more data allowance. About 4 weeks ago, I noticed my data plan had been changed to 10GB, and all the leftover data from my previous plan, which was about 150GB, had been taken away.
I asked a question in the live chat, and the agent reassured me that my plan should be 30GB and that there could be some problem with the app. I read on the forum that this could be the case, so I left it. About a week ago, the app showed I had a 30GB plan, so I thought everything was fixed. However, about 4 days ago, I received a message saying I had used up 80% of my data. Two days ago, when I was driving, I received a message saying I had used up 100% of my data.
I went back to the live chat. This time, the agent was a bit more helpful; she said she found the problem and sent it to the team to resolve. Two days have passed, and when I went back to the live chat again, the agent was clueless.
I don't mind upgrading to a higher plan with more than 10GB, but ID Mobile doesn’t allow me. Chatting in the live chat feels like talking to a bot and has not been very helpful. I depend on mobile data to work and drive. The agent 2 days ago kindly added 1GB to my account so I could drive home, but it will soon run out. Could I speak to a human being here for help, please?
I just chatted with the robot again, and he said I need to purchase a data add-on as my plan will be revied on 19/8/2024. What a joke. I have been trying to resolve my problem on and off for the last 4 weeks.