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id mobile not working

  • January 23, 2025
  • 3 replies
  • 69 views

  • New
 Contributor
  • 1 reply

Any engineers out there who can tell us when we can start using our phones?

3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • January 24, 2025

Hey there ​@Daz81

 

We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

 

Updates can be found here:

 

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • January 24, 2025

So far my phone is working but from what I can see fron the update page the system appears to be hanging on by its fingernails. Words like degradation of signal and dropping out are a big worry....I don't think its fully sorted yet but I note your comments.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3886 replies
  • January 25, 2025

Hey there ​@Daz81, this should be fully resolved now.

 

Are you having any further issues now please?

 

Thanks,

Tyler