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ID not Contactable

M
New
 Contributor

 

Hello,

I have tried to obtain a PAC number this afternoon without success? Either network or maintenance issues suggested.

Can anyone at ID help please?

Thanks,

 

Paul Mitchell 

 

 

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@mitchus925   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 906 replies
    • Answer
    • April 15, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@mitchus925   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 631 replies
    • April 16, 2025

    Hi ​@mitchus925 

    Although we don't have a customer service phone-line and we are an online business, we have many ways that our customers can get in contact with our great teams across all formats.

    We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.

    We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.

    https://www.idmobile.co.uk/live-chat
     

    Alternatively, we would be more than happy to help you here 🙂

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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