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ID Number not recognised when logging in

  • September 18, 2024
  • 1 reply
  • 21 views
Jack Pennifold
Community Member

I receive the above issue when logging in to view my account. 

 

I have reset my login username and password which is now correct however the app says my mobile doesn’t match records when I’ve had this number for years. 
 

how do I go about getting this issue resolved to view my account ? 
 

thanks 

    1 reply

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • September 23, 2024

    @Jack Pennifold - looks like you registered on the 18th September. Can you confirm this is the case? Thanks.

    iD Community Manager

    Reply.


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