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ID number not recognised when trying to log in

  • 18 September 2024
  • 3 replies
  • 94 views

Hey, So my direct debit was accidentally cancelled, however when i try to log into the app to set it back up, the app isn’t recognising my details, saying they do not match.

3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • September 23, 2024

@Lara Santos It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 17th July. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.


  • Author
  • New
 Contributor
  • 1 reply
  • September 25, 2024

Hey so i’ve tried every email I can and they are all still telling me the same thing. Is there a way in which you could tell me what email and DOB was used to log in?


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • September 26, 2024

I’ve sent you a Private Message @Lara Santos.