Skip to main content

Hey, So my direct debit was accidentally cancelled, however when i try to log into the app to set it back up, the app isn’t recognising my details, saying they do not match.

@Lara Santos It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 17th July. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

Hey so i’ve tried every email I can and they are all still telling me the same thing. Is there a way in which you could tell me what email and DOB was used to log in?

I’ve sent you a Private Message @Lara Santos.

Reply


Terms & Conditions