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Question

incorrect data allowance displaying my plan

  • March 15, 2025
  • 1 reply
  • 15 views
R
New
 Contributor
  • RIF
  • New
 Contributor
  • 1 reply

Hi I am in a new sim only plan with 120 GB of data. Under My plan both on the web and id app it shows my plan has a 1.5 GB data allowance. I reported it via chat but nothing has happened. I found other reports of similar nature here for 7 months or longer and the answer then was that the team were aware of this and working on a fix.  Has this not been fixed yet ? What is the problem that has lasted so long and is unfixable ?  Anything  that can be done about it ?

thanks. 

eSIM only customer since March 2025

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • March 16, 2025

    Hello ​@RIF 

     

    Thank you for getting in touch.

    We are sorry to hear your account is showing the incorrect plan.

    Can you please confirm what you plan should be? 

    Does everything else for your account look to be correct? 

     

    Thanks, 

     

    Natalie 

    Reply.


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