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incorrect data allowancw and plan updage

  • 4 August 2024
  • 1 reply
  • 16 views

Brittany Lysette
Community Member

I just upgraded to a new ID Mobile plan which was suppose to have unlimited data, and I have instead been given 10GB. 

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • August 9, 2024

Hi @Brittany Lysette 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom