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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 319 Topics
  • 955 Replies
319 Topics
A
Newbie
andrew5034Newbie
asked in Your iD Account & App.
Can't login to end my contract

Hello, I just went to access the mobile app but find this does not work anymore. Upon registering, my ID number is recognised so I can’t login/complete the registration. How am I meant to cancel my contract which ends on 11 Sep? I do not want to roll onto ID’s monthly rate or have any other contractual relationship with ID mobile.

2
Kash
iD Mobile Employee
8 days ago
H
Civilian
hillichampCivilian
asked in Your iD Account & App.
New SIM only account - ported number - online account now has different number to actual mobile

New SIM only account - ported number.Had to enter the initial SIM number to create an online account.Number has now ported - and I now have a different number in my online account to the actual number of my mobile phone.Will this be a problem?

2
Kash
iD Mobile Employee
1 month ago
M
Newbie
Macone1Newbie
asked in Your iD Account & App.
Painful being with ID mobile

Just want to update my Direct Debit details.  Does not allow me to do this.Hard to get through to anyone.A contact number for customer services is hard to find on ID mobile site

2
Tom
iD Mobile Employee
1 month ago
Serena Purslow
Newbie
Serena PurslowNewbie
asked in Your iD Account & App.
i can’t log in online or on the app

Hi, my son and daughter can’t log in to their accounts online or on the app since the new update. The accounts are on my name. I’ve tried live chat and what they’ve told me to do still doesn’t work. How can I cancel their accounts they both want to keep their numbers.Could they set up their own accounts but keep their current numbers.  thanks Serena 

2
Matthew T
iD Mobile Employee
1 month ago
B
Rookie
Big ColRookie
asked in Your iD Account & App.
why cant i create a new question in this forum?

I just tried 3 times and when I click CREATE nothing happens!

2
B
Rookie
12 hours ago
Lee Waton
Newbie
Lee WatonNewbie
asked in Your iD Account & App.
Phone hacked or cloned

I have a second imei number on my phone and the phone has been acting strange /running slow, high battery drain. I googled the symptoms and also found the second imei. Who can I call within id if I suspect my phone /service has been cloned/hacked. What can I do? 

2
L
Newbie
6 days ago
Marc Harrison
Newbie
Marc HarrisonNewbie
asked in Your iD Account & App.
Can't log into my account.

It keeps saying my details don't match records. Please resolve this.

2
Tyler
iD Mobile Employee
1 month ago
W
Newbie
wallockposterNewbie
asked in Your iD Account & App.
Can I go to a Currys store to manage my account?

Can I manage my account in store rather than via the live chat/website/app?

2
Kash
iD Mobile Employee
1 month ago
Paul Northcott
Newbie
Paul NorthcottNewbie
asked in Your iD Account & App.
wrong data allowance on app

I joined id a couple of months ago and with unlimited calls unlimited texts and 120 gb data but when I log on the id app it shows my plan as unlimited calls unlimited texts but 1.5 gb of data event though it shows me I have 120gb of data to use can it be fixed or do I just ignore the error 

2
Kash
iD Mobile Employee
1 month ago
J
Civilian
Japple14Civilian
asked in Your iD Account & App.
Data Rollover not showing

I am unable to find my data rollover anywhere and can not access it.  Why has this happened?  Please can you help me to resolve this problem? Thanks

2
Tom
iD Mobile Employee
1 month ago
H
Newbie
hastalavistaNewbie
asked in Your iD Account & App.
why after switching to iD Mobile it’s still showing my temporary ID number instead of my new number?

Hello i’ve switched to ID Mobile switching gone through today and everything is working like it should be but in my ID app and website it’s still showing my temporary ID number instead of my new number i switched, I’ve contacted live chat they advised to re register app but it doesn’t help because with same details I get to my account where I still see my ID temporary number 

2
H
Newbie
1 month ago
Barry Dukker
Newbie
Barry DukkerNewbie
asked in Your iD Account & App.
old system

Iwas forced to take this new app, how do I go back to the old way of signing in

2
Tom
iD Mobile Employee
1 month ago
A
Newbie
Andrew BaskeyfieldNewbie
asked in Your iD Account & App.
account query

I have 2 ID mobile pay monthly phones on my account. 1 is mine and the other is my daughters. I pay for both phones. When I log into my account I can only see my phone details. How do I get to see the other phone details as I want to upgrade this phone?

2
A
Newbie
15 days ago
Miroslaw Marciniak
Newbie
Miroslaw MarciniakNewbie
asked in Your iD Account & App.
What do i do if i don't remember my id mobile number?

I tried to login into my mobile id account and it wants me to put in my id mobile number but i don’t have it anymore and i don’t remember it either. So what do i do?Additionally information:I don’t know where my sim card is so i can’t check the number that way.Through my old emails with id mobile shows me my last 4 digits of the number.

2
Tyler
iD Mobile Employee
21 days ago
D
Newbie
Dr3wNewbie
asked in Your iD Account & App.
i paid for sons account

hi, can some one pm me please, i paid for my sons account which was supposed to be 12 a month but i got charged 24 and son dont no why, he moved out so i cancelled now saying want 24 again, i want to no what the 24 bills are for. I have account details needed from letter, needs sorting quick

2
D
Newbie
1 month ago
S
Newbie
SteggaNewbie
asked in Your iD Account & App.
contract buyout

My phone is damaged beyond reasonable price and I have 7months to the end of my contract. Can I buy out the contract (pay off the 7months) and take out a new ID mobile contract?

2
Kash
iD Mobile Employee
1 month ago
W
Newbie
Wesley LauNewbie
asked in Your iD Account & App.
ID Mobile changed my plan wqithout asking me

I continued with a new plan on June 5 after 2 years with ID Mobile, switching to a 30GB plan. I was constantly monitoring my data usage to see if I needed more data allowance. About 4 weeks ago, I noticed my data plan had been changed to 10GB, and all the leftover data from my previous plan, which was about 150GB, had been taken away.I asked a question in the live chat, and the agent reassured me that my plan should be 30GB and that there could be some problem with the app. I read on the forum that this could be the case, so I left it. About a week ago, the app showed I had a 30GB plan, so I thought everything was fixed. However, about 4 days ago, I received a message saying I had used up 80% of my data. Two days ago, when I was driving, I received a message saying I had used up 100% of my data.I went back to the live chat. This time, the agent was a bit more helpful; she said she found the problem and sent it to the team to resolve. Two days have passed, and when I went back to the li

2
Tom
iD Mobile Employee
1 month ago
D
Civilian
Dburns80Civilian
asked in Your iD Account & App.
app!?

Why isn’t this working still!!? 11days and still back back up and running what a joke! and you also send me an incorrect bill which I could easily check on the app or online but guess what!!! I can’t and no I won’t speak to some muppet reading from a script!! get this sorted or send me a pac code

1
Tyler
iD Mobile Employee
5 months ago
D
Newbie
Dee alex24Newbie
asked in Your iD Account & App.
Need to Pay my bill but can't access my account

My pay was late and my direct debit didn't go through. I've been sent a text saying that my account has been suspended until I pay but I can't get into my online account to pay. If I pay over the phone, it will take 3-5 days to clear. I've been trying to access my online account for days. 

1
Tyler
iD Mobile Employee
5 months ago
F
Civilian
fltpndCivilian
asked in Your iD Account & App.
Allowance cut with no notice

My monthly allowance was unlimited minutes and unlimited textsLooking on the app today, when it stays up, this has been reduced to 500 minutes and 5000 textsThis is a reduction which I was notified aboutDoes NOT appear on the new contractsWill I be getting a rate reduction for my reduced package?If ID Mobile are happy to just change peoples contracts without notice. I might take my business elsewhere...

1
Tyler
iD Mobile Employee
5 months ago
Gheorghe pecie
Newbie
Gheorghe pecieNewbie
posted in Your iD Account & App.
Reported Lost Phone and SIM Card Incorrectly - What to do?

I put by mistake that I lost the phone and the card, I want the sim card that I use in another phone to be released, if the problem is not solved by tomorrow, I will give up this mobile company that does not help its customers with any answer and that only has a robot for phone calls and we who pay are not interested

1
Tyler
iD Mobile Employee
6 months ago
R
Newbie
Ruby ChapmanNewbie
asked in Your iD Account & App.
First time

When registering with the id app for the first time do i have to use the email that was used when buying the phone as this isn’t mine it is the person who bought me it or can i use my own??

1
Kash
iD Mobile Employee
5 months ago
Livvie Innes
Newbie
Livvie InnesNewbie
posted in Your iD Account & App.
Lost sim and can’t login

I have lost the SIM card so need to login to get a new one, but can’t login because it wants to send a text to the number that is now lost… so I’m locked out. My email address is correct but it won’t send me an email?

1
Tyler
iD Mobile Employee
5 months ago
W
Newbie
Wends15Newbie
asked in Your iD Account & App.
problems viewing bills

I’ve downloaded the latest app but when I try to view bills I get error message - see screenshot. Same thing on the website  

1
Tyler
iD Mobile Employee
5 months ago
Richard Millington
Newbie
Richard MillingtonNewbie
asked in Your iD Account & App.
Error message when submitting PAC Code

I am getting an Error message when submitting a PAC Code, All fields are filled correctly.Could someone get back to me?Thanks

1
Tyler
iD Mobile Employee
6 months ago
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