issues receiving one-time passcodes or verification codes, EVEN FROM iD

Hey there ​@rupertpadd, sorry to hear that. It’s unlikely we’re blocking numbers, especially if it includes ourselves.

Have you recently switch over to us and swapped numbers at all?

Thanks,

Tyler

I have a new eSim from ID Mobile in a brand new new iPad air 6th gen (No sim slot) - I can use messages etc BUT one time passcodes from ID don’t arrive so can’t set my ID App up. I have been told via live chat that passcodes are automated and can’t be sent via e mail so I’m stuck awaiting Tech Support which from other posts looks like it won't come.

Sorry to hear this ​@maryewills 

Are you able to try activating the E-SIM in a handset device to see if they come through then?

Please let us know how you get on 🙂

 I can use the internet, send and receive e-mail and texts, BUT NOT get one time passcodes’ from ID mobile.

OK ​@maryewills  we need to get this looked into further.

The quickest way would be through our Live Chat Team on our website. Are you able to do this, or would you prefer for us to assist you here?

Already been through live chat who failed to assist and have referred the matter to tech assistance. However, there are lots of other community threads who say they never received any contact from the tech team so I was hoping someone in the community had resolved the issue. Last resort is to cancel during cooling off and find another provider….

“Thank you for your patience, Mary. I have forwarded your request to our technical team, and they will provide an update on the raised issue. Please allow up to 48 hours for our team to respond. Once the matter is resolved, our team will send you a text message with the technical feedback. If further information is required, they will contact you directly by calling the number associated with your iD Mobile account. The reference is 4481114**”

Already done live chat and was hoping someone in the community had a resolution rather than waiting for the tech team

Hi ​@maryewills 

If you’ve already raised this directly with the live chat team we’d recommend keeping in touch with them.

Tom

Hi ​@maryewills 

Sorry to hear this wasn’t resolved, we wish you the best of luck with your new provider.

Tom

I think the life chat people are AI( artificial intelligence) because they never solve this issues of OTP. My thoughts pls

Hi ​@Bolfem  we do have a chat bot, but when you are speaking with an agent it is a real life person.

We have sent you a message to your community account now so we can discuss this further.

Hummmmmmmmmmmmmm, I said what I said. Hope to get it solve now cos this trend I replied to is over 3months now. How I wish I had seen this before now