Skip to main content

Issues with number port to ID

  • June 27, 2025
  • 1 reply
  • 7 views

My old number was supposed to port to ID on Tuesday 24th June 2025. However, I am having the following issues. My number has partially ported. What I mean by this is that I can use my phone, make calls and send texts. When received they show as coming from the correct ported number. I can also use my mobile data. Unfortunately, it appears as though I can only receive calls and texts from numbers on the collective 3 network. Calls and texts from other networks do not connect or send. Can anyone help me?

I have received an email from ID acknowledging the delayed switching but they also inform me not to contact them unless it takes longer than 7 days to resolve. This is too long to wait for my phone service to work as it should. Can anyone help me with this?

How do I contact ID to speak with them about this?

Thanks in advance

1 reply

Siân W
iD Mobile Employee
Forum|alt.badge.img+13
  • iD Mobile Employee
  • 1376 replies
  • June 30, 2025

Hi ​@REInterceptor650OC  I am sorry to hear this, such delays are fortunately very rare, and unlikely to take 7 days.

When there’s a delay to your switch, we immediately contact your previous network to re-request your data files. This process happens automatically, so there’s no need to contact us. Most delays are resolved by the end of the next working day.

Once your switch is complete, you will receive an email and an SMS to your new iD Mobile SIM to confirm.