I was looking to up grade today and I got locked out please help

This is what I got
I was looking to up grade today and I got locked out please help
This is what I got
Best answer by Lauren
Hi
If so, you’ll be able to contact our live chat team to unblock this:
Live Chat Support | iD Mobile Network
-Lauren
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.