ive left id but you are still staing i owe money and showing im still active woth yiu

Forum|Forum|10 months ago
March 30, 2025
2 replies
49 views

suzyc85
Community Member

I left Id over two months ago on both SIM cards but now you are sending me messages saying that I still owe you money and it shows that my account is still active but I asked to leave ages ago

+22

MZone
Platinum  Contributor
Forum|Forum|10 months ago
March 30, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @suzyc85

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+24

Tyler C
iD Mobile Employee
Forum|Forum|10 months ago
March 31, 2025

Hey there @suzyc85, sorry to hear that.

If you’re still being charged, this either means the account is still active, or your final bill is owed.

If you requested a 30-day disconnection, your contract would continue for those 30-days and remain billed. If you’ve not requested a disconnection but your contract has technically expired, it’d still carry on at the same cost on the same plan until you cancel it.

How did you ask to leave and who did you contact to do so please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.