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locked out of account

Forum|Forum|9 months ago
May 6, 2025
2 replies
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Sam Attwell
Community Member

I can’t access my id mobile app and I have no email with a customer service pin, so what do I do now as I need to speak with them as I’ve switched provider but now I can’t port my number or cancel the contract I don’t want

Best answer by Siân W

Hi @Sam Attwell have you registered? If not, this article will help - How do I register for the iD Mobile app? | iD Mobile Community

You you need further help with logging in, please check out this article - How do I log-in to the iD Mobile app? | iD Mobile Community

I hope this helps, but if you do need further assistance, please let us know.

+22

MZone
Platinum  Contributor
Forum|Forum|9 months ago
May 6, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Sam Attwell

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.