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locked out of account

Sam Attwell
Community Member

I can’t access my id mobile app and I have no email with a customer service pin, so what do I do now as I need to speak with them as I’ve switched provider but now I can’t port my number or cancel the contract I don’t want 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1027 replies
    • May 6, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Sam Attwell   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 897 replies
    • May 7, 2025

    Hi ​@Sam Attwell  have you registered? If not, this article will help - How do I register for the iD Mobile app? | iD Mobile Community

    You you need further help with logging in, please check out this article - How do I log-in to the iD Mobile app? | iD Mobile Community

    I hope this helps, but if you do need further assistance, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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