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Logging in


Is anyone else having issues logging in to both the app and the website?

Best answer by Matthew T

Thanks @Frechdacs, I see there is a ticket raised on your account. Have you tried the following:

Thanks.

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13 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 3, 2024

Hi @Frechdacs 

 

What issues are you having?

 

Have you logged into the app/website previously?

 

Tom


  • Author
  • Active Contributor
  • 7 replies
  • September 3, 2024

Yes many times. Seems to be an intermittent fault which ID mobile tech department are looking into.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 6, 2024

@Free Zone what error message do you get? Please share a screenshot and I’ll share with the App team. Thanks.


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  • Active Contributor
  • 7 replies
  • September 6, 2024

Here you go and thanks

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • September 9, 2024

Thanks @Frechdacs, I see there is a ticket raised on your account. Have you tried the following:

Thanks.


  • Author
  • Active Contributor
  • 7 replies
  • September 9, 2024

It's android and I have done all of this and more. Currently it sits with ID tech team. No sign of a fix at this time.

 

😊


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 9, 2024

I see that @Frechdacs, if you don’t hear back from the Tech Team soon, let me know and I’ll raise. Thanks.


  • Author
  • Active Contributor
  • 7 replies
  • September 9, 2024

Thank you will do


  • Author
  • Active Contributor
  • 7 replies
  • September 9, 2024

Just heard back. Seems to be resolved now. Thanks.


  • Author
  • Active Contributor
  • 7 replies
  • September 10, 2024

And same intermittent fault is back.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • September 11, 2024

Hey there @Frechdacs, sorry to confirm, is the issue resolved, or still on-going just to confirm?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 7 replies
  • September 11, 2024

Not sure if it's fixed permanently. Seems to be working fine ATM but will give it a few days to see if the problem reoccurs as it previously has


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • September 11, 2024

Hi @Frechdacs,

Glad to hear that it is resolved.

If you require further assistance, please let us know.

 

Kash