Hi @Frechdacs 

What issues are you having?

Have you logged into the app/website previously?

Tom

Yes many times. Seems to be an intermittent fault which ID mobile tech department are looking into.

@Free Zone what error message do you get? Please share a screenshot and I’ll share with the App team. Thanks.

Here you go and thanks

Thanks @Frechdacs, I see there is a ticket raised on your account. Have you tried the following:

• Log in to https://my.idmobile.co.uk/login on an Incognito Tab?
• Uninstall the app. Force Restart your iPhone. https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios Reinstall the app

Thanks.

It's android and I have done all of this and more. Currently it sits with ID tech team. No sign of a fix at this time.

I see that @Frechdacs, if you don’t hear back from the Tech Team soon, let me know and I’ll raise. Thanks.

Thank you will do

Just heard back. Seems to be resolved now. Thanks.

And same intermittent fault is back.

Hey there @Frechdacs, sorry to confirm, is the issue resolved, or still on-going just to confirm?

Thanks,

Tyler

Not sure if it's fixed permanently. Seems to be working fine ATM but will give it a few days to see if the problem reoccurs as it previously has

Hi @Frechdacs,

Glad to hear that it is resolved.

If you require further assistance, please let us know.

Kash