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cannot log into my account, when i put my phone number , surname and date of birth it comes up with records do not match. ive tried the chatbot, but keeps going back to email address and password forgotton. I have to put these in before i get to the register page

Hi @mgmaiden 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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