Question

LOST CREDIT WHEN SWITCHED TO NEW APP - PAY AS YOU GO ACCOUNT

  • 19 May 2024
  • 1 reply
  • 19 views
A
Rank

Went through the trauma of switching to the new ID Mobile app (failed registrations, verification codes that didn’t work, account blocked etc, etc) to find that the credit I had on the old app hadn’t been transferred across to the new one.

The mobile number and all other details are the same but £0.00 credit on my account with the new app.

Additionally the app says that I don’t have a plan but I should have a pay as you go plan.

Any thoughts on what’s happened or have I been “robbed” by ID M?

Thanks for any help anyone can offer  : - )

 

1 reply

Tom
Rank
Userlevel 7
Badge +5

Hi @ANDY M 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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