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Lost email address for login

  • February 4, 2025
  • 4 replies
  • 359 views
K
New Contributor

I’ve been with ID for a number of years (two phones on separate accounts). One phone needs an update but we don’t have access to the original email address used. When we try to re register following the instructions on the help page “I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?” but continually get the message “sorry your details do not match our records”. Any idea how this can be resolved.

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    4 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • February 4, 2025

    Take up on their CHAT page.

    https://www.idmobile.co.uk/live-chat

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • February 4, 2025

      Hi ​@Kathemmi 

       

      Thanks for getting in touch. 

       

      We are very sorry to hear you are experiencing issues getting logged on. 

      Please let us know if you have been able to speak to the Live Chat team. If not, we would be happy to send you over a private message to assist in getting this resolved. 

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      K
      New Contributor
      • Kathemmi
      • Author
      • New Contributor
      • February 4, 2025

      Chat box advised me to re-register, which is what we can’t do. Please assist

       

      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • February 5, 2025

      Thank you for getting back to us ​@Kathemmi 

       

      Sorry to hear the Live Chat team were unable to help. 

      Please check your inbox for a private message from us 📫

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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