I’ve been with ID for a number of years (two phones on separate accounts). One phone needs an update but we don’t have access to the original email address used. When we try to re register following the instructions on the help page “I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?” but continually get the message “sorry your details do not match our records”. Any idea how this can be resolved.
+10Take up on their CHAT page.
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Hi
Thanks for getting in touch.
We are very sorry to hear you are experiencing issues getting logged on.
Please let us know if you have been able to speak to the Live Chat team. If not, we would be happy to send you over a private message to assist in getting this resolved.
Thanks,
Nat
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