message sorry your details do not match our records

  • 13 June 2024
  • 4 replies

Userlevel 1

get message sorry your details do not match our records


Best answer by andewhite 13 June 2024, 15:33

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4 replies

Userlevel 8
Badge +9

Forum members here can’t look at iD customers accounts, @petech

Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.

Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though. 



Userlevel 1

thanks for heads up

Userlevel 6
Badge +2

Evening @petech,

Please refer to the following article for help with this error:

If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.


I am trying to log into account. Received the details don't match error. Tried app, tried web-based and still same error. I have double and triple checked. Details I am entering are right. 

Tried live chat, waited 45 minutes for an advisor and cut off. Tried again and still can't get through to a human.

Driving me mad and I urgently need to check my roaming settings. Can anyone help.

I would be most grateful