get message sorry your details do not match our records
Best answer by andewhite
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Userlevel 8
+9
Forum members here can’t look at iD customers accounts,
Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.
Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though.
Userlevel 1
thanks for heads up
Userlevel 6
+2
Evening
Please refer to the following article for help with this error:
If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.
Thanks.
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