Skip to main content
Solved

message sorry your details do not match our records

P
New
 Contributor
  • petech
  • New
 Contributor
  • 1 reply

get message sorry your details do not match our records

Best answer by andewhite

Forum members here can’t look at iD customers accounts, @petech. 

Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.

Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though. 

 

 

View original
    This topic has been closed for replies.

    5 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12550 replies
    • Answer
    • June 13, 2024

    Forum members here can’t look at iD customers accounts, @petech. 

    Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.

    Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though. 

     

     

    Forum member (non-iD).
    P
    New
 Contributor
    • petech
    • Author
    • New
 Contributor
    • 1 reply
    • June 13, 2024

    thanks for heads up

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 2015 replies
    • June 13, 2024

    Evening @petech,

    Please refer to the following article for help with this error:
     


    If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.

    Thanks.

    iD Community Manager
    J
    New
 Contributor
    • Jaynebaker
    • New
 Contributor
    • 1 reply
    • July 4, 2024

    I am trying to log into account. Received the details don't match error. Tried app, tried web-based and still same error. I have double and triple checked. Details I am entering are right. 

    Tried live chat, waited 45 minutes for an advisor and cut off. Tried again and still can't get through to a human.

    Driving me mad and I urgently need to check my roaming settings. Can anyone help.

    I would be most grateful 

     

     

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8256 replies
    • July 17, 2024

    Hi @Jaynebaker,

    Welcome to the Community!

    Sorry to hear that you experienced issues with Live Chat.

    I would advise contacting the team during opening hours.

    If you have any issues getting through to someone, please type chat to an agent when you start the chat.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement