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message sorry your details do not match our records

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get message sorry your details do not match our records

Best answer by andewhite

Forum members here can’t look at iD customers accounts, @petech. 

Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.

Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though. 

 

 

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    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • June 13, 2024

    Forum members here can’t look at iD customers accounts, @petech. 

    Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.

    Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though. 

     

     

    Forum member (non-iD).
    P
    New
 Contributor
    • petech
    • New
 Contributor
    • June 13, 2024

    thanks for heads up

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • June 13, 2024

    Evening @petech,

    Please refer to the following article for help with this error:
     


    If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.

    Thanks.

    iD Community Manager
    J
    New
 Contributor
    • Jaynebaker
    • New
 Contributor
    • July 4, 2024

    I am trying to log into account. Received the details don't match error. Tried app, tried web-based and still same error. I have double and triple checked. Details I am entering are right. 

    Tried live chat, waited 45 minutes for an advisor and cut off. Tried again and still can't get through to a human.

    Driving me mad and I urgently need to check my roaming settings. Can anyone help.

    I would be most grateful 

     

     

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • July 17, 2024

    Hi @Jaynebaker,

    Welcome to the Community!

    Sorry to hear that you experienced issues with Live Chat.

    I would advise contacting the team during opening hours.

    If you have any issues getting through to someone, please type chat to an agent when you start the chat.

     

    Kash

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