get message sorry your details do not match our records
Solved
message sorry your details do not match our records
Best answer by andewhite
Forum members here can’t look at iD customers accounts,
Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.
Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though.
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