Question

Mobile App

  • 12 June 2024
  • 1 reply
  • 14 views

I am very disappointed with Id i have been a member trying to log in for the last 6 months,i haven’t been able to see my bill for the last 6 months due to the app saying “your details don’t match our records”,but you can send me text messages saying i have used 80% of my data i am very annoyed and frustrated.I have contacted customer services they said its a tech error,tech erro for 6 months i want an explanation now or i will be planning to boycott id for there unethical treatment of customers. 


1 reply

Userlevel 6
Badge +2

Evening @Dillon Ona,

Please refer to the following article for help with this error:

 

 

If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.

Thanks.

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