How do i get past the error message “Sorry, your account details do not match our records. please try again” which I consistently get when adding my phone number to my new account. I get the same error whether I’m using the App of the web. How do I access my account? The number of frustrated one star reviews for the current App fill me with dread!!
Solved
Mobile App and Web Login broken - how to i get into my account?
Best answer by Matthew T
Morning
It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 20//06/2024. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.
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+24Morning
It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 20//06/2024. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.
Hi Matthew. Thanks for responding, yes it is now working for me, presume the different email address was the problem. Cheers
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