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Mobile App has stopped working

  • May 16, 2025
  • 6 replies
  • 596 views

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My App has stopped working.. I have deleted it and reinstalled it, now it just loops asking for username and password

 

Best answer by StuartRowe

Thanks for reply’s, Changed login details again and success, app is back👍

6 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 16, 2025

Sorry to hear this ​@StuartRowe 

Are you still able to log into your account on a laptop/PC?

Is your handset running on the latest software update?


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  • Author
  • New Contributor
  • May 16, 2025

Hi Sian,  yes I can log in on the website, just not the app, deleted it twice but no joy, even changed password..


Decembersangel72
Gold Contributor
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Hi ​@StuartRowe 

Apps are notoriously bad (as per frequent complaints about them) so the best option is to login to your account via your web browser and then ‘add shortcut to home screen’.
This way you will always have access to it.

x x


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  • Author
  • New Contributor
  • Answer
  • May 17, 2025

Thanks for reply’s, Changed login details again and success, app is back👍


JoeKing
Silver Contributor
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  • Silver Contributor
  • May 19, 2025

Thanks for reply’s, Changed login details again and success, app is back👍

@StuartRowe That's great news you've resolved your own problem. This app can be a pain for some user's.

 

Joe


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 21, 2025

Hey there ​@StuartRowe, we’re glad to hear all is sorted!

 

Thanks,

Tyler