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I've been with ID mobile since 2019 but have never been able to manage my account as I can't login to the app as it doesn't recognise my ID mobile number on their records. It is the correct number, my last 4 digits of this number appear on my bill I get emailed and I have been using it for years. I still have my 1st email from ID and it has my phone number and all my plan details on that email.

Hi @Ryan Deans,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Hi Kash,

Thank you for your response.

The issue is now resolved after speaking over the webchat. It could have been easier to get fixed but it is resolved now.

Hey there @Ryan Deans, we’re very glad to hear, and we apologise for the delay in resolving this.

 

Have a lovely day!

 

Kind regards,

Tyler

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