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Mobile number not recognised

  • February 16, 2025
  • 2 replies
  • 66 views
AmandaLovingLife
Active Contributor

my dad just informed me that a year ago he lost his ID Mobile which i pay for. He bought a new one from another store which he now pays for. I have tried to cancel his ID Mobile subscription but its not recognised have s mobile number 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • February 17, 2025

    Okay ​@AmandaLovingLife, although you’re paying for the ‘old’ iD account your Dad had, sounds like he’s the actual iD account holder. 

    If so, he’d need to use the iD online Live Chat service, and speak to customer service.

    The iD Mobile advisers work until 8pm on weekends - usually best to tell the 24/7 bot you’d like to “talk to a person”. ​​​​​​

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • February 20, 2025

    Hey there ​@AmandaLovingLife, thank you for reaching out.

     

    We hope that ​@andewhite kind advice has been able to help. If your Dad is the account holder, he’d need to contact us directly so we can assist further.

     

    Thanks,

    Tyler

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