You took out a payment early when it's due 15th I needed that money for food shopping I have a strict time table
Answer
money
Best answer by Tom
Hi
Sorry to hear this, direct debits may take a little earlier with weekends, bank holidays and such, however I’m unsure why if a direct debit happens on the 15th it’d charge as early as the 10th.
If your money is on a sort of schedule, it may be best to switch to manual payments and making a reminder.
Tom
+22Hi there
If you check your bill → via the app or online portal → click Bills → click Payments
Does it state the DD will be taken on or around the XXth of every month. And if is does is today’s date showing or as the 15th like you’ve written?
Yeah it said around the 15th but took it out yesterday morning
+22Okay, no idea why they’d take it this early.
Your best bet would be to chat to iD via Live Chat
iD’s Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
(I would suggest you start the chat with either speak to person or talk to person to bypass their automated chat bot)
The only thing I don’t know is if they can refund it promptly being as they already took the payment. If they can then I’d guess to say you’d have to make a manual payment on or around the 15th - be mindful some others have done this and the system took 2 payments
+25Hi
Sorry to hear this, direct debits may take a little earlier with weekends, bank holidays and such, however I’m unsure why if a direct debit happens on the 15th it’d charge as early as the 10th.
If your money is on a sort of schedule, it may be best to switch to manual payments and making a reminder.
Tom
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