Hi @BLACKOUT,
I’m really sorry you’ve had to deal with this month after month I completely understand why that’s become frustrating, especially when you’re expecting something to just renew automatically.
I do need to be clear with you though, so you’re not stuck going in circles again.
❗ Why you’re not seeing a recurring option
If you’re on Pay As You Go (PAYG) with iD Mobile:
👉 Bundles do not auto-renew and can’t be set up on Direct Debit
That means:
- There’s no setting in the app or online account to make it recurring
- Store staff (like at Currys) can’t set this up either
- Even if you have credit on your account, bundles still need to be manually purchased each time
I appreciate the messaging you’ve received has been confusing — that shouldn’t have led you to expect a feature that isn’t available on PAYG, so I’m sorry for that mixed signal.
📶 Why everything stops when your bundle ends
What you’re experiencing is actually how the service is designed to work:
- When your bundle expires, your data allowance drops to zero
- Without data, the iD app won’t load unless you’re on WiFi
- That’s why you’re forced to connect elsewhere just to buy a new bundle
I completely get how inconvenient that is especially when you’ve already topped up.
💡 Your options (keeping it simple)
✔️ Option 1: Stay on PAYG (with a small workaround)
If you want to stay as you are:
- Try to repurchase your bundle before it fully expires (while you still have data)
I know that’s not ideal, but it avoids being cut off.
✔️ Option 2: Move to Pay Monthly (this solves everything)
If your goal is:
- Automatic renewal
- No interruptions
- No needing WiFi to top up
👉 Then you’d need to switch to a Pay Monthly SIM-only plan
This gives you:
- A bundle that renews automatically every month
- Payment by Direct Debit
- Continuous service without having to manually do anything
🔴 Just to be completely upfront
There isn’t a hidden setting or workaround we can enable on PAYG to make bundles recurring — if there was, I’d point you straight to it.
👍 My honest recommendation
Given how long you’ve been dealing with this, the best experience by far will be:
👉 Switching to Pay Monthly SIM-only
It removes the hassle entirely and works the way you’re expecting.
Owethu
