Skip to main content
Question

Monthly renewal problem please help

  • April 14, 2026
  • 0 replies
  • 2 views

BLACKOUT
New Contributor

Hello, Im having very annoying problem with my ID account.  I would like to set up my monthly bundle to be recurring every month but there is no option either on my ID app or on my acc online. I received message multiple times about this possibility yet there is no way to do it. I even tried going to Currys to set up direct debit but customer service guy said he cannot do it and that he never seen pay as you go person having bundle.....   which is stupid because i ve been with ID for around 2 years now. I am getting frustrated and agitated when every month I have to connect to my friends internet in order to repurchase my bundle. I even tried topping up my account with spare money but once my bundle runs out ID app wont let me repurchase new bundle while using top-up money and only when connected to wifi or someone elses internet.

Please help , I've had enough!