Skip to main content
Solved

my plan on the app is different to the one i purchased


I purchased 100GB data monthly. But on the app it says your plan with 20GB of data monthly?

Best answer by Matthew T

Hey @Adam12,

Can confirm this is a visual glitch in the iD Mobile app, you do have 100GB on your account (I've just checked). I’ve flagged your account with the relevant teams, who are working on a fix for this issue.

Thanks.

View original

3 replies

Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 1707 replies
  • Answer
  • July 26, 2024

Hey @Adam12,

Can confirm this is a visual glitch in the iD Mobile app, you do have 100GB on your account (I've just checked). I’ve flagged your account with the relevant teams, who are working on a fix for this issue.

Thanks.


  • New
 Contributor
  • 1 reply
  • August 13, 2024

Mines saying the same both in the app and online 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • August 20, 2024

Hi @Clink69,

If your allowances are showing as incorrect on the app and your online account it may an error that is being looked into.

You can confirm your allowances by contacting our Live Chat Team.

 

Kash