My remaining data has vanished

If it does not get resolved by tomorrow then I will be left with no other option but to leave iD mobile and join some other network/provider.

Hello ​@saaz 

Thank you for getting in touch. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat 

​@Natalie W , I had sent the reply there in private chat, with my details, 2 hours ago but since then nothing has happened and no one has responded again with anything.

I have also noticed that I can only open or login in the iD mobile app while connected to my wifi. I cannot connect outside home while using mobile data. It gives following error message: “Unable to connect to iD Mobile”.

This messaging system is such a waste of time.

Either there are too many issues or not enough employees to deal with customer issues or both.

So, iD Mobile is ok only until the time you face an issue and then you are lost.

They asked me about my basic details, like name, address and mobile number, etc yesterday. I replied with those details right away but since then there is complete silence. iD staff is not doing anything. They have gone in sleep mode.

Hello ​@saaz 

Thanks for your messages. 

I am afraid response time via private message can vary based on the volumes. 

I assure you our team will get back to you as quickly as possible. 

Thanks, 

Nat