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Ali Shah
Community Member

Why is my mobile data so slow, it shows I'm getting 5G but my Internet connection is really bad and takes time to load videos it also takes really long to send normal text messages, I don't know if there is a problem with my aim or your network please review this for me. 

Best answer by Tom

Hi @Yamman726 

 

Sorry to hear you’ve left, best of luck with a new provider.

 

Tom

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7 replies

Kevin Hunter
New
 Contributor
  • New
 Contributor
  • 2 replies
  • May 18, 2024

I’m having the same issue just switched to ID i hope this isnt the level of service. I cant connect to calls and if i do the reception is rubbish


  • 0 replies
  • May 18, 2024

Ssd to ssy it probaly is


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • May 21, 2024

Hi @Kevin Hunter @Ali Shah,

Welcome to the Community!

Sorry to hear about the coverage issues.

Can you advise if you have checked the network status and coverage checker for any issues? You can enter your postcode at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

Secondly please test the SIM in a different handset and change your mobile network to a 4G connection.

 

Kash


  • 0 replies
  • May 21, 2024

Due to the lack of onterest fromiD O have now switched providers,  funnily enough their app and website noth WORK perfectly well!


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • Answer
  • May 23, 2024

Hi @Yamman726 

 

Sorry to hear you’ve left, best of luck with a new provider.

 

Tom


  • 0 replies
  • May 23, 2024

Still need to delete this account 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • May 28, 2024

Hi @Yamman726,

I can see that we responded to your elsewhere.

We will wait for your response and get back to you there.

 

Kash