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network failure

  • February 19, 2025
  • 1 reply
  • 25 views
T
Community Member

 i have been unable to use my phone properly for over a month i cant make or receive phone calls at certain times or send and receive messages or correctly use my data for  over a month. Could i get a refund on my monthly bill ?as this has been a huge inconvenience 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 21, 2025

    Hello ​@Titch 36 

     

    Thanks for getting in touch. 

    I have replied to your separate post regarding this issue. 

    To avoid any delays, we will continue to pick this up with you from there. 

     

    Thanks, 

     

    Nat 

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