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new customer switch today, cant send or receive calls

D
New
 Contributor

I’ve switched to iD today and can’t make or receive calls, live chat not working and no apparent way of contacting iD for support or advice! How the hell do u contact them to resolve issues!

Best answer by andewhite

If you can’t make / receive calls, nor send / receive text messages, your switch maybe incomplete, @Donna Gurr. 

If iD Mobile have already said your switch has been completed, then something might have gone wrong.

Live Chat may work if you:

  • Allow popup windows in your web browser.
  • Use a different web browser.
  • Use an incognito / inprivate window in your web browser.

🍀

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    4 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • 12470 replies
    • July 4, 2024

    Try https://idmobile.co.uk/live-chat, @Donna Gurr. 

    The chatbot works 24/7 - the iD advisers work until 8pm on weekdays.

    FYI, sometimes number ports aren’t completed until 10pm on the switching date selected.

    Forum member (non-iD).
    D
    New
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    • Donna Gurr
    • Author
    • New
 Contributor
    • 2 replies
    • July 4, 2024

    The web page says wait a few moments for live chat button to load but doesn’t load so can’t click anything to go to live chat. Maybe it will all miraculously work from 10pm tonight then?! My number has moved over successfully but just can’t send or receive text or calls 🤷‍♀️

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
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    • 12470 replies
    • Answer
    • July 4, 2024

    If you can’t make / receive calls, nor send / receive text messages, your switch maybe incomplete, @Donna Gurr. 

    If iD Mobile have already said your switch has been completed, then something might have gone wrong.

    Live Chat may work if you:

    • Allow popup windows in your web browser.
    • Use a different web browser.
    • Use an incognito / inprivate window in your web browser.

    🍀

    Forum member (non-iD).
    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • July 17, 2024

    Hi @Donna Gurr,

    Welcome to the Community!

    I hope that you managed to get this resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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