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New Monthly Pay Account - Voicemail Not Accessible


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Account is 2 days old but need to access urgent voicemails from medical care providers. It says visual voicemail not available - whatever that is? Tried ringing the number provided but it doesn’t ring. Is this a defect or do I have to wait for access, how long does this take!?

Best answer by Jimbobamite

Thanks! Was chatting all morning on the chat to idmobile then realised I still had old SIM card in. Cos had Esim they were conflicted. If anyone else has this issue take out old sim first 😂

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Geluk
Silver Contributor
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  • Silver Contributor
  • October 9, 2024

Contact id via CHAT PAGE:

https://www.idmobile.co.uk/live-chat


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 10, 2024

Hi @Jimbobamite 

 

Have you tried calling 123 to set up your voicemail? Is this the number you can’t ring?

 

Are you able to call other numbers?

 

Tom


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  • New
 Contributor
  • October 10, 2024

Thanks! Was chatting all morning on the chat to idmobile then realised I still had old SIM card in. Cos had Esim they were conflicted. If anyone else has this issue take out old sim first 😂


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