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New sim card for additional Plan

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Hi,

I think I messed up.

I have a new IDmobile Sim which is for my new Tablet so it needs a new plan.

I followed the link to register it and selected the “I have an IDmobile Account” option.

I entered the new sim number and clicked OK.

But I don’t have a new option on my account.

Help me if you can.

Regards,

Paul

Best answer by Paulrichardson

Hi, I did a chat with ID mobile support and I should have activated my new SIM for my New Plan by contacting ID Mobile.

It doesn’t seem like the online system can handle one customer having two separate plans.

No problems now I know.

They are sending me a new SIM card which I will register via the ID Mobile chat.

Thanks for your input.

Regards,

Paul

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    5 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 3069 replies
    • May 18, 2025

    I’m sorry, but your post doesn’t make much sense. Could you please clarify where you obtained the iD Mobile SIM?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
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    • Paulrichardson
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    • 17 replies
    • May 19, 2025

    ID Mobile sent it

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4541 replies
    • May 21, 2025

    Hey there ​@Paulrichardson, so to confirm, have you ordered a new plan completely, or a replacement SIM card for a current plan?

     

    Thanks,

    Tyler

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    • Paulrichardson
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    • 17 replies
    • Answer
    • May 21, 2025

    Hi, I did a chat with ID mobile support and I should have activated my new SIM for my New Plan by contacting ID Mobile.

    It doesn’t seem like the online system can handle one customer having two separate plans.

    No problems now I know.

    They are sending me a new SIM card which I will register via the ID Mobile chat.

    Thanks for your input.

    Regards,

    Paul

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • May 21, 2025

    Hi ​@Paulrichardson  you certainly can have more than one plan with iD, and you can have both plans on your app so you can view them both.

    If you need any further assistance with this, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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